Refund policy

All products available from Precision Hygiene Ltd via our Site are specifically designed for use within commercial settings rather than domestic / household environments, we consider all sales / transactions to be of a business-to-business nature and therefore exempt from consumer distance selling regulations.

Notification of a return must be given in writing and authorised by either the Managing Director or the Sales Office Manager prior to return with reason stated for such a return.

Non-authorised returns will not be credited.

Only returns of new, unused equipment in the original packaging will be considered.

If authorised all returns will be subject to a restocking charge, this will be between 20-50% and will be confirmed once your return has been accepted.  This charge covers inspection, quality assurance checks and re-warehousing.

Specialist, bespoke and made to order items cannot be cancelled once the order has been placed and will not be accepted for return.

Orders for consumables and accessories cannot be cancelled once the order has been placed and will not be accepted for return. 

No items will be eligible for return 7 days after the date of delivery.